Thank you for your interest in our KitAbility products. On this page, you’ll find our return policy, shipping times, and contact information.
For product warranty information, click here.
Contact Us
Here at KitAbility.com, there are several ways to contact our support team:
Call Us
603-432-4800
Toll Free 800-253-1920
Mail Us
ImageAbility, Inc.
12 Liberty Drive
Unit 7/9
Londonderry, NH 03053
Email Us
or complete the following form:
Return Policy
At KitAbility.com, we believe in customer satisfaction. Therefore, we provide a very straightforward and fair return policy to all of our customers. We are happy to take returns or exchanges, should the need arise. Please review our policies or call our office at 1-800-253-1920 with any questions.
Regular Returns
Any of our products may be returned within thirty (30) days of purchase for any reason. Small orders that are returned unopened and in original condition will receive a full 100% product return. Items that have been opened, used, damaged, altered, or are missing parts will incur a minimum 20% restocking fee. Returns that do not include an original order number, assigned return number, or other order identifiers will be subject to additional fees.
Large Order Returns
Any of our products from larger orders, defined as exceeding $150, may be returned within thirty (30) days of purchase for any reason. Items that are returned unopened and in original condition will receive a full 100% product return. If multiple products in the order have been opened, used, damaged, altered, or are missing parts, a 50% restocking fee will be incurred. Returns that do not include an original order number, assigned return number, or other order identifiers will be subject to additional fees.
Holiday Returns
We understand that our products may be gifted during the holiday season and may need to be returned. Therefore, any product purchased between November 1 and December 31 may be returned unopened by January 31 for a full 100% product refund. Regular and large order return policies and fees apply to all orders during this timeframe.
Please ship all returns to:
ImageAbility, Inc.
Attn: KitAbility
12 Liberty Drive
Units 7/8
Londonderry, NH 03053
Please include your original order number on the outside of the package so that we can better serve you. For questions regarding returns, please contact us toll free at 1-800-253-1920.
Shipping Times
In stock shipments depart the same day as ordered. KitAbility.com works very hard to get your products on the road as soon as possible. Please see your confirming email for more information.
USPS 1st Class Shipments
USPS shipments are delivered to the post office at 5pm each day; all orders will have a tracking number. The 1st class shipment times shown on this chart are based on our experience. The USPS does not commit to a delivery day on this type of shipment. The USPS is open on Saturday, take this into account when placing your order.
USPS Priority Mail
Priority Mail shipments depart between 5pm and 7pm each day. We have found that in New England they take one (1) day. For most other parts of the country the package takes two (2) to three (3) days for delivery. If you are in a remote area it will be three (3) days. If you are in a populated area it is typically two (2) days. Saturday counts in this travel and your package can be delivered on a Saturday.
We have found that at times PO Box shipments will arrive in one (1) day when shipped Priority Mail. The USPS does not guarantee any of these shipment times. These are what we have seen shipping packages over the years.
If for any reason you have a urgent need, contact us at 1-800-253-1920. We are located near our airport post office and can drop packages as late as 7pm. We will go out of our way to make your deadlines.
USPS International
Canada
Shipments to Canada by 1st Class International have been taking between ten (10) and fourteen (14) days for delivery.
Priority Mail shipments to Canada have been taking between five (5) and ten (10) days.
Other Countries
While USPS 1st Class international is a low cost option for shipment, packages have taken anywhere from one (1) week to eight (8) weeks to be delivered.
Priority Mail International shipments have been taking between six (6) and twelve (12) days.
International Considerations
We are happy to ship to any location you select. Please try to enter the correct ship to address in the order form. If your country is not listed, contact us and we will add it. The countries shown on our order form are countries we have shipped to.
For 1st Class International to locations outside of the US or Canada, the package will have a tracking number but can only be tracked to the USPS Export facility in New York. You will not have door to door tracking with 1st Class International. Priority Mail provides full tracking of your package from our warehouse to your door.
International shipments may have customs fees or taxes applied by your country. We charge no taxes or fees. Our customers have found when the order is small, fees are often not charged. We do not know the break point or the percentage charged on orders by your particular country.
UPS Shipments
UPS is a day definite system; you will get a tracking number and the day it will arrive once the order is on the UPS truck. UPS ground transit times are shown in the map below. Overnight, two day and three day select are also available. Consider where you are located. Sometimes ground is quicker than three (3) day shipping.
Our UPS pickup is at 5pm. We will take overnight packages to the airport at 6pm.
Questions?
Please use our contact form or call us at 1-800-253-1920.
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